Shipping & Returns

 

PLEASE READ THE BELOW TERMS & POLICIES CAREFULLY!!!

 

SHIPPING DESTINATIONS

 

Malaabes can ship to you wherever you are within Egypt's region as well as every part of the world. Majority of International destinations (outside of Egypt) are included in our geographical shipping zones, you will be prompted to choose "PayPal Payment Gateway"  as it is now fully functional on the website and transactions are processed securely via "PayPal" itself! NO Paypal Account Is Needed! You can choose this payment option and pay by your Debit / Credit Card!

If your country is not listed on the shipping destinations and NO RATE is available, then please feel free to contact us on [email protected] and we will get this issue sorted!

 

IMPORTANT NOTE: 

 

1) Cash On Delivery | "C.O.D." facility is ONLY applicable to Cairo & Giza (Jizah) addresses! If you are located outside of those two cities, then Credit Card Payment (which happens securely through QNB & PayPal) or Bank Deposits, or even Egypt's Post Transfer must be identified prior to shipment process takes place. You may ask us for our bank details if you wish to proceed with this payment method.

 

2) For some orders which exceeds a certain amount and happens outside Cairo & Giza (Jizah), an identification document copy is required to proceed with the shipping.

 

SHIPPING FEES

 

Shipping fees are calculated based upon item's weight and the city for which the order will be shipped to. If the order's total weight is less than one Kilogram and is to be shipped to an adress in "Cairo City" for instance, then the shipping fees would be calculated accordingly.

 

Normally shipping charges are between "EGP45.00 to EGP180.00" (Egyptian Pounds) depending on your location (Domestic Shipments) unless the weight exceeds one Kilogram, thus, there would be a nominal fee added to the original shipping amount for each additional Kilogram and this fee is applied by the courier company. However, we are trying our level best to negotiate best offers on shipping charges in order to have the best pricing applied on your total purchase!

 

IMPORTANT NOTES:

 

1) For orders exceeding the amount of EGP 2750.00, FREE SHIPPING is applied automatically at the time you reach to shipping section in the checkout page (Applied on Domestic Shipments)!

 

2) If your order happened to be placed by the weekend "Thursday" {in Egypt}, then it might be delayed until either "Saturday" or maximum "Sunday" morning to be shipped accordingly!

 

3) If by any chance you decided to pick up your items from the store, then a NO REFUND Policy is applicable!

 

4) EXCHANGE Policy is applicable on offline orders (Store Pickup) within 48 hours ONLY (2 days) from the purchase date.

 

 

COURIER COMPANIES

 

Malaabes' shipping process would preferably be handled via our preferred courier companies. You may expect a different shipping provider as this would primarily depends on availability and timing the order will reach your address in.

 

 

RETURN OR EXCHANGE OF ORDERS

 

If you are not completely satisfied with your Malaabes' Online Purchase, we will gladly accept return or exchange of unworn, unaltered, unwashed or defective item(s) in original condition and with all original tags. This return/exchange request will be accepted within 48 hours (2 days) of the receipt of your order. BUYER PAYS RETURN SHIPPING!

 

If you are a registered user; you may want to go through the following steps:

 

1. Login to your account and click the "Order History" tab and by then you will be redirected to the "Order Information" page. View the order which includes the item(s) you wish to return by clicking the view button .

 

2. Once you scroll down, you will be able to find the item(s) you have already purchased in this particular order.

 

3. Choose the item(s) you wish to return and then hit the return button  which found on the right side next to the item(s) you are returning.

 

4. Fill in the return form which automatically has your the returned item(s) details and submit the same as to proceed with your request once received. Please send us original sales receipt along with the returned shipment.

 

5. You could simply track your return/exchange request by signing in to your Malaabes account. This is an exclusive privilege given to all Malaabes registered users/customers. For non-registered users, you may want to fill up this return/exchange form, submit it and you should be hearing back from us once your request is received. 

 

If the item(s) you are returning meets the above criteria, your request will be processed within 48 hours (2 days). A full refund EXCLUDING shipping charges will be paid unless you are looking for an exchange, then the request will be attended accordingly.

 

NOTE: 

1) Items on SALE are final and are not eligible for refund or exchange!

2) International returns are not accepted as those items are treated by Egypt's custom authorities as new imported items.

 

POLICIES

 

A) While Malaabes strives to maintain it's 1-2 days average time-to-ship, we make no guarantees and will accept neither liability nor honor any claim towards ruminative action stemming from a longer than average time-to-ship. "Time-to-ship refers to the time period between the order placement and the handling of the item(s) over to the courier for transport".

 

B) Malaabes will ship to any physical address to Egypt. Malaabes will not ship outside of Egypt at this time but this matter is looked into very closely and will be actioned very soon. Each package requires signature, therefore, timely delivery that the customer make themselves available for it's reception.

 

Every item shipped from Malaabes is ensured up to the full purchase price. It is Malaabes' responsibility to pursue any claim with the courier company if different. Please note that this is only applicable to the original shipment from Malaabes to the customer and not for subsequent shipments for returns or exchange.

 

C) Malaabes' shipments will be completed through our preferred courier companies unless otherwise specified. Malaabes' shipping rates may vary from a carrier to another. Malaabes guarantees that the shipping cost will be accurately specified in each purchase at the time of order placement from the store.

 

D)  Shipping times are counted in business days ONLY as we stick to the courier companies' working hours and correspond with those of our preferred carriers. Malaabes follows all holidays honored by those carriers and applies a Saturday or Sunday to Thursday (S-T) work week depending on the carrier processing your order!  

 

 

INTERNATIONAL SHIPPING

 

We process all orders in the same day excluding weekends (Friday-Saturday) in Egypt. However, we do have two types of International Shipping:

 

A) Economy International Shipping: This shipping method would normally take around 10 to 20 business days until you receive your order. In most cases, your package arrives earlier than that but sometimes, there would be some delays at your destination airport that we do NOT have any control of. We will upload a tracking information for you to track your package with.

 

B) Expedited International Shipping: This shipping method is fastest and your order will be shipped via a premium courier company like: DHL, Fedex, Aramex etc. and normally takes around 4 to 6 business days for your package to arrive. We will upload a tracking information for you to track your package with.