FAQ - Frequently Asked Questions

All About Us..!

Yes we do, all of our items listed on Malaabes.com are authentic.. Shop with confidence!

Account Registration

As simple as it could be. You can register an account with us in less than 1 minute providing your authentic details such as: Name, Number, Email Address etc. Once registered, we will send you an email with your Registration Details and by then you're able to view all the prices of the item(s) listed on Malaabes.com!

Please note that your information is yours not ours. Hence, privacy is our main concern and we would never ever share your information with any other party no matter who they are! How simple!?

Domestic Shipping

We process orders in the same day of receiving them. However, we do have two types of domestic shipping:

 

A) Cairo & Giza (Al Jizah) orders, if your order is placed before 12pm Cairo Local Time (afternoon), then will ship your item(s) in the same day and you will receive your order the next day (24hours shipping). If it happens to place your order after 12pm Cairo Local Time (afternoon), then either you receive your order the following day (24hours) or the day after (48hours) depending on courier availability.

 

B) All other Governates. Your order will be processed in the same day and the same criteria applies as above allowing an additional 24hours to receive your order.

 

International Shipping

We process all orders in the same day excluding weekends (Friday-Saturday) in Egypt. However, we do have two types of International Shipping:

 

A) Economy International Shipping: This shipping method would normally take around 10 to 20 business days until you receive your order. In most cases, your package arrives earlier than that but sometimes, there would be some delays at your destination airport that we do NOT have any control of. We will upload a tracking information for you to track your package with.

 

B) Expedited International Shipping: This shipping method is fastest and your order will be shipped via a premium courier company like: DHL, Fedex, Aramex etc. and normally takes around 4 to 6 business days for your package to arrive. We will upload a tracking information for you to track your package with.

 

Payment

We are having the following payment options available:

 

1) COD (Cash On Delivery): This payment option is available for Cairo & Giza (Al Jizah) customers only.

 

2) Paypal: This payment option is securely processed via PayPal website and you will be redirected to PayPal website in order to complete your purchase. Redirection would happen after hitting the "Confirm Order" button.

 

3) Egypt Post Transfer: If you are located out of Cairo & Giza (Al Jizah) cities, hence this payment method would be available. Please contact us on +2 010 9 222 6055 should you have any doubts.

 

4) Bank Transfer: Please feel free to contact us on +2 010 9 222 6055 in order to send you our bank details and you can deposit the equivalent amount to your order.